Operations Manager
– 5 to 7 years’ relevant experience
Responsibilities
– Oversee and manage the overall operations of the freight forwarding department, ensuring efficient and smooth execution of shipments.
– Supervise and provide guidance to the operations team, including freight coordinators, customs officers, and warehouse staff.
– Collaborate with sales and customer service teams to understand client requirements and ensure timely and accurate delivery of shipments.
– Develop and implement operational procedures and workflows to optimize processes and improve efficiency.
– Manage relationships with shipping lines, airlines, vendors, and agents to secure competitive rates and maintain service level agreements.
– Monitor and track cargo movements, ensuring compliance with relevant regulations, customs clearance, and documentation requirements.
– Resolve operational issues and address customer inquiries and concerns promptly to maintain high levels of customer satisfaction.
– Conduct regular performance reviews of staff, identifying training needs and providing coaching and development opportunities.
– Manage and monitor key operational performance metrics, such as on-time delivery, cost control, and quality of service.
– Stay updated with industry trends, regulations, and technological advancements, implementing relevant changes and improvements to operations.
– Supervise and provide guidance to the operations team, including freight coordinators, customs officers, and warehouse staff.
– Collaborate with sales and customer service teams to understand client requirements and ensure timely and accurate delivery of shipments.
– Develop and implement operational procedures and workflows to optimize processes and improve efficiency.
– Manage relationships with shipping lines, airlines, vendors, and agents to secure competitive rates and maintain service level agreements.
– Monitor and track cargo movements, ensuring compliance with relevant regulations, customs clearance, and documentation requirements.
– Resolve operational issues and address customer inquiries and concerns promptly to maintain high levels of customer satisfaction.
– Conduct regular performance reviews of staff, identifying training needs and providing coaching and development opportunities.
– Manage and monitor key operational performance metrics, such as on-time delivery, cost control, and quality of service.
– Stay updated with industry trends, regulations, and technological advancements, implementing relevant changes and improvements to operations.
Required Skills
– Proven experience in operations management, preferably in the freight forwarding or logistics industry.
– Strong knowledge of international freight forwarding processes, customs regulations, and documentation requirements.
– Excellent leadership and team management skills, with the ability to motivate and engage employees.
– Effective communication and interpersonal skills to collaborate with internal teams, clients, and external stakeholders.
– Proficiency in using transportation management systems (TMS), ERP software, and other relevant operational tools.
– Analytical thinking and problem-solving abilities to identify process improvements and address operational challenges.
– Strong organizational and time management skills to prioritize tasks and meet deadlines.
– Sound understanding of cost control measures and the ability to optimize operational expenses.
– Ability to adapt and respond to changing market dynamics and customer demands.
– Knowledge of health, safety, and environmental regulations related to freight forwarding operations.
– Strong knowledge of international freight forwarding processes, customs regulations, and documentation requirements.
– Excellent leadership and team management skills, with the ability to motivate and engage employees.
– Effective communication and interpersonal skills to collaborate with internal teams, clients, and external stakeholders.
– Proficiency in using transportation management systems (TMS), ERP software, and other relevant operational tools.
– Analytical thinking and problem-solving abilities to identify process improvements and address operational challenges.
– Strong organizational and time management skills to prioritize tasks and meet deadlines.
– Sound understanding of cost control measures and the ability to optimize operational expenses.
– Ability to adapt and respond to changing market dynamics and customer demands.
– Knowledge of health, safety, and environmental regulations related to freight forwarding operations.
How to Apply?
If you’re ready to embark on a rewarding career journey with Cargo Crest, explore our current job openings and submit your application to info@cargocrest.in. We look forward to welcoming motivated individuals who are ready to contribute to the success of our dynamic and growing company.
Cargo Crest is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
Join us at Cargo Crest and be part of a team that is redefining logistics for a brighter future!
