– Assist in the day-to-day operations of the freight forwarding department, supporting the operations manager and team members.
– Coordinate and monitor the movement of shipments, ensuring adherence to timelines and customer requirements.
– Prepare and process shipment documentation, including invoices, customs paperwork, and shipping instructions.
– Liaise with carriers, airlines, agents, and other stakeholders to arrange transportation and logistics services.
– Track and trace shipments to provide timely updates to customers and resolve any transportation-related issues.
– Assist in the coordination of customs clearances, ensuring compliance with customs regulations and documentation requirements.
– Collaborate with internal teams, such as sales, customer service, and warehouse, to facilitate smooth operations and customer satisfaction.
– Maintain accurate records of shipments, expenses, and other data using relevant software or systems.
– Assist in the implementation of operational procedures and workflows to optimize processes and improve efficiency.
– Stay informed about industry trends, best practices, and regulatory changes to ensure compliance and operational excellence.